frequently asked questions

'My Account' allows you complete
control over your transactions, via "My account" you can do the
following actions

  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your order

Once your order has been logged and payment authorization has been received, Organic Delight confirms receipt of the order and begins processing it. You will receive an email notification containing the details of your order. In this mail, you will be provided with a unique Order ID, the item(s) you have ordered, and the expected delivery time. You will also be notified when we ship the item(s) to you.

In the “My Account" section on the My Account page click on the “My Orders" link to view the status of your orders.

Unfortunately, products listed as 'Out of Stock' are not available for sale. Please use the "Notify Me" feature to be informed of the product's availability.

Payment pending authorization – Your order has been logged and we are waiting for the authorization from the Payment Gateway

Order Under Processing – Your authorization has been received from the payment gateway and the order is being processed by Organic Delight

Order shipped – Your order has been shipped by us and it's on its way to you

Order Cancelled – Your order has been cancelled

You can cancel your order till it reaches the order shipped status. To cancel, please contact us with the order number.

The item may not be in stock but we can procure it for you after you place the order. The delivery time depends on the estimated procuring time and estimated delivery time.

The item is sold out, however, you can book an order and the item will be shipped to you as and when we procure it.

Even if an item is temporarily unavailable we can get it for you. Please use the “Add to Wishlist" feature so that we can notify you once it's back.

Sometimes there may be public holidays between your order date and delivery date. In this case, we will add a day to the estimated date of delivery.

We use our own delivery infrastructure and we may not be able to service an area or a location. Please see the areas where we deliver to check whether your location is being currently serviced. If we are unable to deliver to you, the system will not allow your order to be processed.

We deliver via our own delivery van and Organic Delight staffers. Utmost care is taken to make sure that the product reaches you in the best possible condition.

Payment Related

Organic Delight offers you multiple payment options such as
• Debit/ Credit Card
Pay via credit card at the point of Delivery (**launching soon) - Our Organic Delight staffer will be carrying with him a portable Credit Card machine at the point of delivery. You can swipe your card when the products are delivered to you.

Please use your preferred option at the time of checkout.

The prices listed for all the items are all-inclusive. The price you see on the product page is exactly what you pay. There are no extra charges. However, Delivery charges may be extra. For purchases less than Rs.1000 there is a delivery charge of Rs.45. For purchase value of over Rs.1000 there are no charges. We accept payments made by credit/debit cards issued in India.

We accept payments made using Visa, MasterCard, and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, and three-digit CVV number found on the back of your card. After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

We accept payments made using Visa, and MasterCard debit cards. To pay using your debit card at checkout, you will need your card number, expiry date, and three-digit CVV number. You will then be redirected to your bank's secure page to enter your online password to complete the payment.

Your online transaction is secure with high levels of transaction security, we process your payments via secure and trusted payment gateways managed by leading service providers. Banks use 3D secure passwords for online transactions which are an added security feature. Hence chances of misuse are minimal.

Yes, we do offer a COD facility.

Shipping & Returns Related

For purchases less than Rs.1000 there is a charge of Rs.45 delivery charge and for over Rs.1000, there are no charges. Estimated shipping time is two days from the order being placed with us. Business days exclude Sundays and other public holidays

Contact us to initiate a return and we will explain the return mechanism to you.

We value your business. If you are not entirely satisfied with the purchase, please contact us to return it, You can contact us online, or write to us and we will ensure that a resolution is reached. If the product is damaged we will take it back within 2- 5 working days.
Please note that our policies vary from product to product for fresh products and bakery items we do not accept returns. Some products are non-returnable. In case you want an item to be replaced contact us within the stipulated return period. Which is within one working day from the date of delivery.

If you receive a defective or damaged item please contact us for a replacement. Replacement is subject to the availability of stock. If a product is out of stock you will receive a refund.

If you are not satisfied with a purchase you can request an exchange within one working day of the delivery. Since food products have a limited shelf life and conditions for storage please contact us immediately. Exchange is subject to availability

Reviews & Feedback Related

We offer you a platform to aid customers in their buying decisions. Please review products based on the following basic guidelines. Only review a product you have used, provide a relevant unbiased review, be informative, and make sure that you supply correct and accurate information. Be concise.

Tips to consider. Customer reviews should be relevant to the product in question. The product review section is for you to share your opinion on the product, and for other customers to benefit from it. Organic Delight reserves the right to remove reviews that contain random characters, random words, repeated content, or not specific to the product.

For Service feedback, availability, order, or payment-related queries - Please use the “Contact Us" form for the same.